6 phases
From discovery to go-live: no improvisation
1
Discovery & Analysis
We always start with an in-depth listening phase. Interviews with management and operational contacts, mapping of existing processes, analysis of systems in use and pain points.
We understand the business before proposing any solution.
2
Design
We define the solution architecture: module selection, workflow configuration, data migration plan, integrations with existing systems.
Nothing is improvised in the implementation phase.
3
Implementation
Installation, configuration, customisations and data migration.
We work in the staging environment, your production system remains operational until go-live.
4
Testing & Validation
Functional tests on every process, validation with internal key users.
No go-live without your team having verified that everything works as expected.
5
Go-live & Training
Production launch with active EsseLab support.
Structured training for every role: not a generic session, but tailored training on how your company uses the system.
6
Ongoing support
We don't disappear after go-live. Technical assistance, version updates, optimisations and a dedicated account manager.
You are always supported, at every stage of growth.
FAQ
Yes — and it is fundamental. EsseLab works with a collaborative approach: every phase includes validation moments with your team.
You don't receive a pre-packaged system: we build it together.
Our methodology is designed to prevent delays. If unforeseeable variables arise, we immediately communicate the impact on timelines and costs — no surprises at the end of the project.
Yes. EsseLab offers ongoing support contracts: technical assistance, version updates, additional training and a dedicated account manager.